Frequently Asked Transfer Questions

Simply visit RideAndGoo’s website, fill in your transfer details, and complete your reservation. Once confirmed, all details will be sent to you via WhatsApp and email.

Name, phone number, email address, pickup and drop-off locations, transfer date and time, number of passengers, and any special requests (child seat, extra luggage, special equipment, etc.). Providing accurate and complete details ensures a smooth service.

You can choose between two payment options:

• Pay in Vehicle or Online Payment: You can pay the full amount directly to the driver in cash during your transfer, or at any time using the online payment options available in your region. To see the available payment methods, proceed to the final step of your booking and continue to the Stripe payment page. There, you will see all active methods such as Google/Apple Pay, Credit/Debit Card, and 10+ additional local options depending on your country/region.
• In certain reservations, RideAndGoo reserves the right to request a deposit or prepayment to confirm the booking.

You can request a cancellation daily between 10:00 - 20:00 via our customer service or through our WhatsApp line at +90 242 277 1 666. Requests sent outside these hours will be processed based on the time of submission.

Our cancellation policy:

• Full Refund: Cancellations made at least 24 hours before the transfer start time are fully refunded.
• Full Coupon Refund: Cancellations made between 6 and 24 hours before the transfer start time will be refunded in full as a coupon (valid for 1 year).
• Partial Refund: Cancellations made within the last 6 hours before the transfer start time will receive a coupon equal to 30% of the paid amount.

"No-Show" applies when the user exceeds the maximum waiting time at the pickup location. In such cases, no refund will be provided.

RideAndGoo is a brand of OneDayAction OÜ, based in Estonia. It is a fully online reservation platform that connects users with licensed and authorized transfer providers.

RideAndGoo offers Standard, VIP, Premium, Shared, and Intercity transfer options. All services are provided by licensed suppliers.

Users make reservations by filling in their transfer details through our website. RideAndGoo operates as a fully online platform, handling reservations and payments digitally, while the actual transfer service is delivered by licensed providers.

Yes, you can request a child seat during reservation. This service may be subject to an extra charge in some cases and will be provided in accordance with local regulations.

Yes, VIP transfers can include additional comfort options such as special beverages, Wi-Fi, and personal music preferences.

In shared transfers, you travel with other passengers on the same route. This is a cost-effective and practical option.

There may be short waiting times to pick up other passengers along the route. For airport shuttle transfers, this period may extend up to 90 minutes depending on flight schedules.

Each passenger is entitled to 1 standard suitcase. Extra luggage or special equipment must be declared during reservation. Undeclared items may require an additional vehicle, and related costs will be charged to the user.

Yes, we have suitable vehicle options available. Please specify this requirement during your reservation.

Yes, it is important to provide this information during reservation to ensure a smooth and safe service.

RideAndGoo uses your personal data solely for the provision of services and does not share it with third parties.

No, all payment transactions are processed securely via Stripe, a globally recognized payment infrastructure. Your card details are never stored.

Yes, all vehicles and passengers are covered by the insurance provided by our licensed suppliers.

No, smoking and the use of tobacco products are strictly prohibited in RideAndGoo partner vehicles.

Transfers may be delayed or canceled due to unforeseen events such as severe weather, natural disasters, traffic accidents, or strikes. In such cases, RideAndGoo cannot be held legally liable.

If your transfer is delayed, you can contact the supplier using the details provided in your reservation confirmation, or call our customer support line at +90 242 277 1 666 for assistance.