Frequently Asked Transfer Questions

You can easily make a reservation by visiting the RideAndGoo website, filling in your transfer details, and completing the payment process. Once your reservation is confirmed, your details will be sent to you via WhatsApp and email.

You will need to provide your name, phone number, email address, pickup and drop-off locations, transfer date and time, number of passengers, and any requests for child seats or special equipment. Providing complete information is essential for a smooth service.

Payment can be made online via credit card or debit card. If you have chosen the "pay later" option, a 20% deposit is required no later than 1 day before the transfer begins. Once the payment is completed, your reservation will be confirmed.

You can submit cancellation requests daily between 10:00 AM - 9:00 PM via our customer service or through WhatsApp at +90 242 277 1 666. Requests made outside of office hours will be processed according to the time of submission.

Our cancellation policy is as follows:

• Full Refund: Cancellations made 24 hours before the transfer start time will receive a full refund.
• Voucher Refund: Cancellations made 12-24 hours before will be refunded as a voucher valid for one year.
• Partial Refund: Cancellations made in the last 12 hours will receive 30% of the payment as a voucher.

A "No-Show" applies when the user exceeds the waiting time at the pickup location. No refund will be provided in this case. The maximum waiting time set for airport pickups is 45 minutes.

RideAndGoo is a booking platform that connects customers with carefully selected transfer providers. We aim to offer secure, comfortable, and fast transportation options by providing standard, VIP, premium, shared, and intercity transfer services to our users.

RideAndGoo offers private transfers, VIP transfers, shared transfers, and intercity transportation options. Users are transported from the specified address to the destination with the vehicle type of their choice, based on their preferences.

RideAndGoo is a booking platform that connects users with carefully selected, licensed transfer providers. Users can easily fill out transfer details and select their preferred vehicle type through our website to make a reservation.

Yes, you can request a child seat during the booking process. This service may incur an additional charge and child seats are provided in accordance with local regulations.

Each passenger is allowed one medium-sized suitcase as standard. If you need to bring extra luggage or special equipment, it is important to specify this during the booking process. Undeclared luggage may require additional vehicles and this extra cost will be borne by the user.

In VIP transfers, you can request various additional services for extra comfort. You can ask for drinks, Wi-Fi, tablets, and personal music selection in the vehicle.

In shared transfers, you share the vehicle with other passengers traveling on the same route. This service is a more economical and environmentally friendly alternative.

Waiting times in shared transfers are kept to a minimum. However, there may be brief waits to pick up other passengers along the route.

We have suitable vehicles for disabled passengers. Please specify this requirement when making your reservation.

Yes, it is important to provide information about your health condition or special needs during the booking process.

RideAndGoo uses your personal information solely for the purpose of providing services and does not share it with third parties.

No, all payment transactions are processed through secure payment infrastructure, and information is not stored.

All vehicles are covered by insurance provided by the suppliers.

No, smoking and tobacco products are prohibited in RideAndGoo vehicles.

In case of force majeure situations such as weather conditions, natural disasters, traffic, or strikes, your transfer may be canceled or delayed. No refund will be issued in such cases.

If there is a delay in the transfer, you can call the provider using the phone number specified in your booking confirmation or contact our customer support at +90 242 277 1 666 for further information.