Sales, Service, User and Privacy Agreement

Important Information

  • Reservation Notification: Once your transfer reservation is completed, all reservation details and your ticket will be automatically sent to your registered phone number via WhatsApp message and to your email address.
  • Deposit and Confirmation: For “pay later” reservations, if at least 30% of the transfer fee is not paid no later than 1 day prior to the transfer start time, your reservation may be canceled.
  • Reservation Approval: Until your deposit payment is made, your reservation will not be finalized; it may be canceled depending on vehicle availability or re-evaluated at the updated price if a price change occurs.
  • Unconditional Cancellation Guarantee: All reservations are eligible for unconditional cancellation up to 12 hours before the transfer time.

Purchase, Payment, Cancellation, Refund and Postponement Terms

  • Full Cash Refund: If you cancel at least 24 hours before the transfer start time, the full amount paid will be refunded using the same payment method.
  • Full Coupon Refund: If you cancel between 6 and 24 hours before the transfer start time, the full amount paid will be refunded to you as a coupon. This coupon can be used within one year for RideAndGoo services.
  • Partial Refund: If you cancel within the last 6 hours before the transfer starts, you will receive a coupon equal to 30% of the amount paid. This coupon can be used within one year for RideAndGoo services.
  • Cancellation and Change Requests: All cancellation and change requests can be made daily between 10:00 and 20:00 via phone or our other live communication channels. For requests made outside of working hours, the time of WhatsApp or email submission will be considered as the request time.
  • No-Show Condition: If the user exceeds the designated waiting period, they will be deemed a “No-Show” and no refund will be provided.

Service Conditions and User Rights

  • Service Options: RideAndGoo offers Standard, VIP, Premium, Shared, and Intercity transfer options. Our services aim to safely, quickly, and comfortably transport users from the designated pickup address to the intended drop-off location.
  • Other Passengers in Shared Transfers: In shared transfers, you will travel with other passengers on the same route. This service provides an economical transportation alternative.
  • Airport Shuttle Waiting Time: In shared airport shuttle transfers, depending on the arrival of other passengers’ flights, there may be a waiting time of up to 90 minutes. By booking this service, the user accepts this waiting time.
  • Special Requests: Any special requests, such as child seats, excess baggage, or private vehicle requirements, must be indicated during reservation. Child seat requirements may be subject to an additional fee, payable at the time of reservation.

User Responsibilities

  • Providing Accurate Information: The user is responsible for ensuring the accuracy of the information provided in the transfer reservation form. RideAndGoo cannot be held liable for any issues arising from incorrect or incomplete information provided by the user.
  • Being Ready at Pickup: If the user is not ready at the designated pickup time and the waiting period is exceeded, the transfer may be canceled and no refund will be provided.
  • Luggage and Additional Requests: Each user is entitled to one standard-sized suitcase. Excess baggage or special equipment (bicycles, golf bags, etc.) must be declared during reservation; otherwise, such requests may be refused or subject to an additional fee.
  • Health and Special Requirements: The user is required to provide accurate information regarding their health condition, mobility, or any special needs during reservation. RideAndGoo cannot be held responsible for any issues arising due to incomplete or incorrect information provided by the user.

RideAndGoo Authorities and Disclaimer

  • Corporate Information: RideAndGoo is a brand of OneDayAction OÜ, incorporated in Estonia. Its headquarters are located in Estonia, and it operates fully online. RideAndGoo is a digital platform that facilitates reservations and payment processing between users and licensed, authorized transfer providers. It has no branches, offices, or physical presence outside Estonia.
  • Platform Role: RideAndGoo solely acts as an intermediary platform facilitating reservations and payments between users and licensed, authorized transfer providers. The actual transfer service is provided by the respective provider.
  • Supplier Cooperation: RideAndGoo ensures that all suppliers listed on the platform hold the legally required licenses and permits in their respective countries or regions and conducts regular compliance checks.
  • Disruptions and Cancellations: RideAndGoo cannot be held liable for disruptions caused by third-party suppliers, delays in transportation, adverse weather conditions, or traffic-related issues. Any additional costs arising from such external circumstances are the responsibility of the user.
  • Suspension and Cancellation Rights: RideAndGoo reserves the right to suspend, cancel, or terminate user reservations when necessary. It also reserves the right to withhold payments in cases of suspicious transactions for security purposes.
  • Safety and Misconduct: RideAndGoo reserves the right to refuse carriage to passengers under the influence of alcohol or drugs or those who endanger driver or passenger safety.

Privacy Policy

  • Confidentiality of User Information: Users are responsible for safeguarding their username and password when registering with RideAndGoo. This information must not be shared with third parties. RideAndGoo collects and stores user data solely for the purpose of providing its services.
  • Personal Data Protection: User personal data is collected only for the provision of services and will not be shared with third parties. The user is responsible for taking necessary precautions to protect their personal data.

Transfer Assurance and Insurance Terms

  • Insurance Responsibility: During transfers, vehicle insurance, passenger seat insurance, and all legally required liability insurance are the responsibility of the provider. Users are responsible for ensuring their luggage is properly loaded and collected from the vehicle.
  • Smoking and Tobacco Products: The use of cigarettes and tobacco products is strictly prohibited in RideAndGoo vehicles.

Dispute Resolution and Jurisdiction

  • Jurisdiction Agreement: This agreement is governed by Estonian law. The user agrees to abide by Estonian law in any disputes with RideAndGoo. Tallinn Courts and Enforcement Offices shall have exclusive jurisdiction over all legal disputes.
  • Dispute Resolution: Any disputes between the parties shall be resolved under the Arbitration Rules of the Stockholm Chamber of Commerce, with the seat of arbitration in Stockholm. The language of arbitration shall be English.

Force Majeure

In the event of force majeure circumstances, RideAndGoo shall not be held liable for refunding transfer fees. Force majeure events include weather conditions, natural disasters, traffic accidents, or strikes that are unforeseeable and unavoidable.

Additional Provisions and Reference to OneDayAction OÜ Master Agreement

  • Related Agreement: This agreement applies specifically to reservations made through RideAndGoo. However, as RideAndGoo operates under the umbrella of OneDayAction OÜ, the general corporate provisions are also defined in the OneDayAction OÜ Master Reservation and Service Agreement.
  • Precedence: The brand-specific policies of RideAndGoo regarding reservations, cancellations, refunds, and services shall take precedence. For any matters not expressly regulated herein or where gaps exist, the provisions of the OneDayAction OÜ Master Agreement shall apply.

RIDEANDGOO.COM – WEBSITE MANAGEMENT
ONEDAYACTION OÜ
Ülemiste City, Estonia pst. 2, Tallinn, Estonia 11415
Reg. nr: 1663683
[email protected]