Sales, Service, User, and Privacy Agreement
Important Information
- Reservation Confirmation: Once your transfer booking is completed, all reservation details and your ticket will be automatically sent to your phone via WhatsApp and to your email address.
- Deposit and Finalization: For “pay later” reservations, at least 30% of the total fee must be paid no later than 1 day before the scheduled transfer time. Otherwise, your reservation may be cancelled.
- Reservation Approval: Until your advance payment is received, your reservation will not be confirmed. It may be cancelled depending on vehicle availability or subject to price updates based on current rates.
- Flexible Cancellation Guarantee: All bookings can be cancelled free of charge up to 12 hours before the transfer time.
Purchase, Payment, Cancellation, Refund, and Postponement Terms
- Full Cash/Credit Refund: If you cancel at least 24 hours before the transfer starts, the full amount paid will be refunded via the original payment method.
- Full Coupon Refund: If cancelled between 6 and 24 hours before the transfer, the full amount will be issued as a voucher valid for one year on RideAndGoo services.
- Partial Refund: If cancelled within the last 6 hours before the transfer, 30% of the total paid amount will be issued as a voucher valid for one year on RideAndGoo services.
- Cancellation and Change Requests: All cancellation and modification requests must be made through our phone lines or live support between 10:00 and 20:00 (GMT+3) daily. Requests made outside working hours via WhatsApp or email will be processed based on the time the message was received.
- No-Show Policy: If the passenger is not present within the allowed waiting period, the reservation is marked as a “No-Show” and no refund will be issued.
Service Conditions and User Rights
- Transfer Options: RideAndGoo offers Standard, VIP, Premium, Shared, and Intercity transfer options. Our services aim to provide safe, fast, and comfortable transportation from the selected pickup point to your destination.
- Shared Transfers and Other Passengers: In shared transfers, you travel with other passengers on similar routes. This service offers an affordable alternative.
- Special Requests: Requests for baby seats, extra luggage, or special vehicle needs must be specified during booking. Baby seats may incur additional fees payable at the time of booking.
User Responsibilities
- Accurate Information: Users are responsible for providing accurate and complete information during the booking process. RideAndGoo is not responsible for issues caused by incorrect or missing details.
- Timely Presence: If a user is not present at the specified pickup time and exceeds the waiting period, the transfer may be cancelled and no refund will be issued.
- Luggage and Additional Requests: Each passenger is entitled to one standard-size suitcase. Extra luggage or special items (e.g. bicycles, golf bags) must be reported during booking; otherwise, such requests may be declined or incur additional fees.
- Health and Special Needs: Users must inform RideAndGoo of any medical conditions or special needs during the booking process. RideAndGoo is not liable for issues arising from unreported conditions.
RideAndGoo Rights and Liability Disclaimer
- Supplier Cooperation: RideAndGoo works with selected third-party suppliers to provide transfer services. All vehicles and drivers are supplied by these partners, and all relevant insurances (vehicle, seat, etc.) are their responsibility.
- Service Disruptions and Delays: RideAndGoo is not liable for delays or disruptions caused by third-party suppliers, weather conditions, traffic, or other force majeure events. Any resulting additional costs are the responsibility of the user.
- Suspension and Cancellation Rights: RideAndGoo reserves the right to suspend, cancel, or terminate reservations as needed. Suspicious transactions may be blocked or withheld for security reasons.
- Passenger Conduct: RideAndGoo reserves the right to refuse transport to passengers under the influence of alcohol or drugs, or those posing a risk to driver safety.
Privacy Policy
- Confidentiality of User Information: Users are responsible for keeping their login credentials secure and must not share them with others. RideAndGoo collects and stores user information solely for service provision.
- Data Protection: Personal data is collected only for operational purposes and is never shared with third parties. Users are also responsible for protecting their own personal information.
Transfer Assurance and Insurance Conditions
- Insurance Responsibility: RideAndGoo verifies that suppliers have valid insurance, but the actual responsibility for vehicle and passenger seat insurance lies with the suppliers. Ensuring all baggage is fully loaded and received is the user’s responsibility.
- No Smoking Policy: Smoking or use of tobacco products is strictly prohibited in all RideAndGoo vehicles.
Dispute Resolution and Jurisdiction
- Jurisdiction Agreement: This agreement is governed by Estonian law. By accepting this agreement, the user agrees that any legal disputes with RideAndGoo shall be subject to Estonian legislation and the competent courts in Tallinn.
- Arbitration Clause: Any disputes between the parties shall be resolved under the Arbitration Rules of the Stockholm Chamber of Commerce, with Stockholm as the seat of arbitration and English as the arbitration language.
Force Majeure
Disruptions due to force majeure events do not entitle the user to a refund. RideAndGoo is not liable for such events, which may include but are not limited to: extreme weather conditions, natural disasters, traffic accidents, or strikes.
RIDEANDGOO.COM – WEBSITE MANAGEMENT
ONEDAYACTION OÜ
Ülemiste City, Estonia pst. 2, Tallinn, Estonia 11415
Reg. nr: 1663683
[email protected]